Defective Product Returns
: To qualify as Defective, a product must be returned within the manufacturer's warranty period. Defective products may be repaired or replaced for other same inventory items, as determined by the manufacturer. Please note that electrical damage due to power surge, lightning or incorrect power supply is NOT covered by warranties. Items sent for RMA that are determined to be fully functional may be subject to surcharges by the manufacturer or by Titan Wireless.
All Other Returns
: Only unused or unopened items
may be returned within 7 days of order receipt
. A minimum 15% restocking fee will apply unless determined to be a shipment error on our part.
: Advanced replacement for DOA products can be requested by checking the appropriate box on the RMA Form and completing the RMA Credit Card Authorization form below. The credit card will only be charged if the original product listed on the RMA Form is not returned or the Manufacturer deems the product is not covered under warranty. We will not ship advanced replacements without the completed authorization form.
No cash or checks will be issued under any circumstances, only in-store credits. All returned material must have adequate protection in packaging and it is suggested to use a trackable method of shipping. Initial transportation charges for returns are the responsibility of the customer.
RMA Credit Card Authorization
Please download the RMA form above and Fax or Email it to us at:
If you have questions regarding your RMA, please contact customer service at 512-291-7605 .
Your Titan Wireless Team